Frequently asked questions

What are compounded medications?

Compounded medications are prepared by a state-licensed pharmacy. They are customized forms of medicines that are not otherwise commercially available and/or not available in a dose form or strength needed to appropriately address a patient’s clinical needs. Compounded drug products serve an important role for patients whose clinical needs cannot be met by an FDA-approved drug product.

Why choose a compounded medication?

A compounded medication can be tailored to your patient’s specific needs, leading to a less stressful medication time for your pet parent if they are having a tough time giving the required medication to their pet. The different pet-friendly flavors and dose forms available make it easier to provide all the necessary treatment to the pet every time, increasing compliance and decreasing stress.

How can I order?

We want to make it fast and easy for veterinary practices to place orders with our pharmacies, which is why we provide a variety of ordering options to ensure one that’s convenient for your practice. You can place orders by phone or online.

• • Phone: 1-877-999-2838
  • Online:
    • Patient Specific Compounds
    • Office- Use Compounds

Can you ship directly to my clients?

Yes, we offer a variety of different billing and shipping options to accommodate your prescribing process.

What is your Shipping Policy?

If you require Saturday delivery, please place your order via phone at 877- 518-4589

If a delay occurs due to a prescription clarification or stock outage, our customer support team will contact you as soon as possible.

Shipping is subject to carrier availability and weather. Covetrus Compounding Pharmacies and associated facilities are not responsible for delays caused by carrier outages or weather-related delays.

I am unable to find the product I’m looking for in your product catalog. Does this mean you can’t compound it?

Covetrus Compounding Pharmacies offers nearly 25,000 compounded medication options. While our product catalog includes many of our available options, it doesn’t contain a full list. Our pharmacists can work with you to customize a medication to your patient’s unique needs—whether you need a different strength, dose form or a combination of medications.

How are compounding pharmacies regulated?

All pharmacies involved in compounding are regulated by the federal government (Food and Drug Administration) and state governments. In addition, the standards set by the United States Pharmacopeial (USP) Convention are integrated into the practice of pharmacy compounding.

What should I look for in a compounding pharmacy?

Your patient’s health and safety should be the number one concern for any compounding pharmacy you use. To find the right pharmacy for your practice, be sure your pharmacy:

• • Understands and is dedicated to the veterinary community
  • Is licensed to operate in your state
  • Holds third-party accreditation, such as by the Pharmacy Compounding Accreditation Board
  • Is compliant with United States Pharmacopeial (USP) Convention standards, such as General Chapters <795> and <797> for non-sterile and sterile compounding for humans and animals

I’m used to calling Roadrunner pharmacy. How can I reach that team?

Covetrus Compounding Pharmacies is still the same Roadrunner team you know and love.  Covetrus Compounding Pharmacies encompasses our entire suite of pharmacies including Atlas, Roadrunner and Covetrus.  These three pharmacy entities allow us to better serve veterinarians, pet owners and pets through 503A and 503B services and personalized care for each individual animal.

What is PCAB accreditation?

The Pharmacy Compounding Accreditation Board (PCAB) is a service of the Accreditation Commission for Health Care (ACHC). It’s a third-party accreditation organization that has developed the highest national standards that providers are measured against in order to illustrate their ability to effectively and efficiently deliver quality compounded medications to consumers.

PCAB Accreditation requires pharmacies to demonstrate compliance with specific process standards. PCAB performs on-site visits with industry-expert surveyors who audit specific areas of performance. PCAB Accreditation also requires annual validation to ensure continued compliance with all applicable standards. By choosing a compounding pharmacy that has achieved PCAB Accreditation, you can take comfort in knowing that the pharmacy meets national quality standards. If you have any questions or concerns about PCAB accreditation, you may contact ACHC directly at 855-937-2242.